IT support for UK businesses
IT support for businesses that don’t have an IT department.
We look after the computers, software and systems your team relies on. We fix problems when they happen, set things up properly from the start, and explain what we’ve done in plain English.
- Remote support anywhere in the UK
- On-site visits in London
- Windows and macOS
- Microsoft 365 and Google Workspace
What we look after
Four areas cover most of what goes wrong, or needs setting up, in a small office. You can ask us for help with one problem or all four.
-
IT support
A technician your team can contact when a login fails, email stops syncing or a printer drops off the network.
More about it support -
Computer troubleshooting
Slow, crashing or dead computers diagnosed properly, with the cause found and fixed, and a plain explanation of what went wrong.
More about computer troubleshooting -
Software installation
Operating systems, business applications and Microsoft 365 installed, licensed and set up properly, then kept up to date.
More about software installation -
System setup and maintenance
New computers and offices set up properly from the start, then checked regularly so small issues are caught early.
More about system setup and maintenance
Every port labelled
Fixed properly, explained plainly
A good technician leaves things tidier than they found them, and leaves you understanding what happened. That’s the standard we work to.
- We find the cause
- If you only treat the symptom, the problem comes back. We work out why something failed before we fix it.
- You know the cost first
- Before any work starts, you’ll know what the job involves and what it will cost.
- We write down what we did
- After each job you get a short summary: what was wrong, what we changed and anything to keep an eye on.
How a support request works
The same four steps every time, whether it’s a forgotten password or a server that won’t start.
- 1
You tell us what’s wrong
Email, call or use the contact form. A couple of sentences is enough to get started.
- 2
We work out the cause
We reply within the same working day, ask anything we need to know and usually look at the problem remotely first.
- 3
We agree the fix and do it
We explain what needs doing and what it will cost. Once you’re happy, we fix it remotely or on site.
- 4
We check it and write it up
We confirm it’s working for the person affected and send a short note of what we found and what we changed.
For offices where IT is someone’s side job
In most small businesses, IT falls to whoever is best with computers. They lose hours to it that should go to their real job. We take that work off their desk.
- Accountants, solicitors and consultancies
- Design, marketing and creative agencies
- Clinics, practices and salons
- Shops and showrooms with a back office
- Charities and community organisations
- Start-ups setting up their first office
How much does it cost?
It depends on the job, so we tell you the cost before any work starts. For ongoing support, we agree a price based on how many people and devices you have.
Do you offer remote support?
Yes. Many problems can be fixed remotely, which is usually the quickest option. With your permission, we connect to the computer through a secure remote-support session. You can see everything we do on screen, and you can end the session at any time.
Can you come to our office?
Yes. We visit businesses in London and surrounding areas. Remote support is available anywhere in the UK.
Something not working? Tell us about it.
Describe the problem in a few lines and we’ll reply within the same working day with what we think is wrong and what it will take to fix.